Monday, May 18, 2009

Customer Service

Great customer service is one of my pet peeves. I have worked in customer service since I was 16 years old, and one thing that I love about my job now. I was taught to always keep a smile on, no matter how bad things get. Even if it's over the phone, keep that smile in your voice. I truly believe you can tell when someone has that smile in their voice too. If you give great customer service that customer will come back and spread the word about what service they are getting from the company or person.

At the end of last week my GE Washer, which I had only had for 14 months decided it would die! Oh how stressed I was, I thought it was something simple to fix and come today I would have it back to work. Boy was I wrong, we had a service man come out and he proceeds to let us know that the motor gone. WHAT?? Did I hear you right? This expensive piece of equipment which I had only had 14 months was tore up. He said let me find out what the motor will run you and you call me back later. In the mean time, I call GE, I was greeted by a very nice lady who took my model number, and serial number, and proceeded to tell me when I bought the washer,and tell me that it was out of warranty. I told her that I had a service man look at it and told me that I needed a new motor. She looked up the motor to give me the cost, and when she told me I thought that I would fall out of my chair, $263.00. After talking with her, trying to keep my cool because I know it's not her fault it's tore up or out of warranty. After pleading my case to her and her listening to me, she proceeds to tell me that she will send me a motor, I just need to pay someone to install it.

Now tell me that is not top of the line customer service!

As my husband said this make me want to make sure next time I have to spend my hard earned money on an appliance, I will choose GE! Next time you are out looking to buy some new appliances, take a look at the GE appliances they have to offer, you want be sorry.

Thank you GE for giving me great customer service!


Jen @ One Moms World said...

GO GE!! That is awesome customer service story. Wish all companies were like that.

pam said...

I didn't think there was going to be a happy ending. So glad to hear they were so willing to help you out.

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